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Banking Center Manager II

PURPOSE
This position manages all functions, staff and daily operations within a retail branch. Additionally, may have oversight of one or more branch locations as a regional branch manager.
RESPONSIBILITIES
Supervisory responsibilities: Interview and select candidates for openings, set goals for associates, assign tasks/duties and training, prepare and conduct performance reviews, improvement plans and compensation recommendations, establish workflow, establish and monitor associates schedules, review and approve timecards for immediate reports and indirect reports
Responsible for oversight of retail management team of one or more branch offices
Serve customers, prospective customers and bank associates promptly and professionally and in full accordance with our Service Excellence standards; resolve customer issues in a timely, professional manner
Responsible for successful implementation of promotional campaigns and product initiatives at branch level
Complete retail lending functions by processing and approving customer loans within established policies and limits for portfolio loans, HELOCs (Home Equity Line of Credit), and fixed rate loans
Provide leadership through effective objective setting and communication; monitor and follow up on all branch issues including performance improvement plans, operational training needs, overall teller performance-balancing, service, collection on charged off DDA, etc.
Engage community leaders and others who could assist or advance the business objectives of Park
Assist in retaining key customer relationships by meeting and calling customers as necessary
Utilize Contact Management and the Bank's Customer Relationship Management (CRM) module to establish and retain key customer relationships
Oversee branch facility tasks such as maintenance scheduling in conjunction with Second National Bank's Facilities Coordinator, along with ATM servicing, if applicable
Implement regulatory or operational changes to established policies and procedures within the branch
Participate in activities for generating new business such as making sales calls and attending special events
Develop relationships through various channels and facilitate cross-selling opportunities for all lines of business
Individually and if applicable, as a manager, participates in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise-wide risks
Maintains awareness of and adheres to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and applies them to their daily tasks
Other duties as assigned
Minimum Requirements
DESIRED KNOWLEDGE, SKILLS AND ABILITIES
In depth knowledge of the Bank's loan and deposit products and services, bank departments, policies, and procedures
Capacity to work independently, be self-motivated and adapt well to change
Exercise sound judgment regarding customers, associates, bank operations, facilities, policies and procedures
Resolve situations with customers and bank associates patiently, diplomatically, and tactfully
Ability to coordinate multiple tasks with strong organizational, written and verbal communication skills
Possess leadership and supervisory skills to maintain an effective workflow
Ability to reflect the professional image of Park National Bank at all times
Ability to work well under pressure and in a fast-paced environment
Ability to build and maintain positive relationships internally and externally
Willingness to be involved in community-based activities and/or organizations to develop new business and promote community development projects and initiatives
Deliver a consistent, high level of service within our Service Excellence standards
Basic to intermediate computer skills
EQUIPMENT AND PROGRAMS USED
Microsoft Office programs including Word, Excel and Outlook, ITI Navigator, Expedite, E3, Encompass, CRIF, Web Director, general office equipment (copy machine, fax, scanner, and calculator)
EDUCATION AND EXPERIENCE
Must possess High School Diploma or equivalent
Business degree preferred or equivalent work experience, including management positions
NMLS licensure required
Completion of OBL Bank Management School or other related OBL schools preferred
3 or more years of banking experience required with lending experience preferred
Additional college coursework in business or finance preferred
Thorough understanding of Park National Corporation and PNB policies, procedures and specific operational procedures and reconciliation processes preferred
SCHEDULE
Office hours: Monday through Thursday 8am to 5pm, Friday 8am to 6:00pm, Saturday 8am to 12pm. The expected hours for full-time salary, exempt positions is 44-48 per week. A minimum 40 hours is required.
Position generally requires 44 hours or more per week. 2 Saturdays worked per month required and remaining Saturdays based on business need.
OTHER INFORMATION
Must be registered with the National Mortgage Licensing Service, required under the SAFE Act, within 6 to 8 weeks of accepting the position
Expected to participate in periodic community-based or networking events, including on evenings or weekends as needed
As this branch does a significant amount of agricultural lending, applicants need to have proven experience in the agricultural lending field with 3 or more years experience preferred
Applicants must have proven experience in Commercial/Small business lending with 3 or more years experience preferred
POTENTIAL CAREER PATH
Banking Center Manager I or Retail Lender
Banking Center Manager II
Branch Manager Assistant Vice President
Park National Corporation is an Equal Opportunity Employer.
It is the policy of the Bank to hire well-qualified people. An integral part of this policy is to provide equal employment opportunity for all persons for employment. It is also part of our policy to recruit and administer hiring, working conditions, benefits, privileges of employment, compensation, training, appointments for advancement including promotions and transfers, and terminations of employment for all associates without discrimination because of race, color, religion, citizenship, national origin, sex, age, veteran status, or handicap.
Park National Corporation's Affirmative Action Plan for handicapped workers, disabled veterans and Vietnam era veterans is available for review Monday through Friday, 8 a.m. to 5 p.m. and Saturday, 8 a.m. to 12 p.m. at the Human Resources Office at 22 South First Street, Newark, OH 43055.

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